WORK EXPERIENCE

Process Engineer & ISO 9001 and FSC CoC Management Representative

Kooka Paper Manufacturing Sdn. Bhd.

Jan 2021 - Mar 2024 (3 years & 3 months)

• Elected as the company's management representative for ISO 9001 and FSC CoC audits since late 2021, ensuring strict adherence to rigorous quality standards and regulatory requirements.

• Managed all company quality certifications and led internal and third-party audits related to quality, safety, and environmental standards.

• Held sole responsibility for overseeing all aspects of quality assurance and control, ensuring compliance with international standards and enhancing customer satisfaction.

• Developed and enforced quality assurance standards, procedures, and policies to ensure regulatory compliance and improve product quality.

• Directed maintenance teams and vendors to ensure efficient production operations and machinery performance.

• Managed purchasing activities, sourcing suppliers, and coordinating deliveries to maintain high standards of quality and efficiency.

• Conducted comprehensive risk assessments and implemented effective control measures to mitigate operational risks.

• Provided guidance on occupational safety and health improvements and facilitated compliance with regulatory requirements.

• Effectively communicated quality control data trends and implications to stakeholders and management to support informed decision-making.

• Optimized manufacturing processes by assessing workflows, implementing upgrades, and monitoring metrics to drive continuous improvement.

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Key Accomplishments:

• Successfully renewed the company's ISO 9001 and FSC CoC certifications. Led cross-functional teams in achieving successful ISO 9001 and FSC Chain of Custody audits for 3 consecutive years, ensuring adherence to international quality standards and enhancing customer satisfaction.

• Played a pivotal role in successfully completing the SMETA (Sedex Members Ethical Trade Audit) process, enhancing supply chain sustainability practices and aligning with ethical sourcing standards, thereby bolstering corporate reputation and stakeholder trust.

• Achieved a 60% reduction in annual customer complaints, lowering them from 38 to 15 within 1 year while serving as the sole Quality Assurance/Control representative.

• Onboarded over 20 new suppliers, facilitated communication between suppliers and the company, and managed hundreds of successful purchase orders, ensuring timely delivery and compliance with quality standards.

• Represented the organization in numerous successful customer audits, showcasing strong compliance with quality standards and nurturing positive relationships with key stakeholders.

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Engineering Intern

Kooka Paper Manufacturing Sdn. Bhd.

Jan 2020 - Mar 2020 (3 months)

• Developed and implemented production process improvement plans.
• Responsible for inspection of factory & machineries to ensure a safe work environment.
• Responsible for daily production operations & preventive maintenance.
• Developed and reviewed strategies to achieve maximum cost efficiency of the process system.
• Developed strategies to improve product quality.

• Document control.